PRIVACY POLICY
Your usage of our site and services is subject to this privacy policy. By using our site and services you agree to this privacy policy. This privacy policy is effective as of 15 Febuary 2024 and was last updated on 18 February 2024.
This privacy policy is subject to the laws of the UK. The customer must also comply with the laws of Germany, as Derailed Hosting uses ByteHosting. You can read their privacy policy here:
https://bytehosting.cloud/pp.html.
This privacy policy contains information about how, why, and what information we collect from you. We also provide information about how we use and protect your information.
This privacy policy covers usage of our site, and our services. This privacy policy does not cover third-party sites or services which we do not control. We are not responsible for the privacy policies of third-party sites or services.
Personal Information
When you purchase any of our services, we may collect personal information such as your name, email address, IP address, and a username. We may also collect information about your browser and device. We may also collect information about your usage of our site. We collect no more information than is necessary for the operation of our site and services.
When you use our services we may share a username, email address and randomly generated password with ByteHosting to create your account on our services panel, this data will be stored on ByteHosting's servers, in Frankfurt am Main, Germany.
Security
Our site uses SSL to encrypt data between your browser and our server. We also use CloudFlare to protect our site from attacks and to improve site performance.
We also use a German hosting provider, ByteHosting, who may have access to information which we provide, and information they collect when you visit our services panel.
Third Parties
We use third-party services to improve our site and services. We use CloudFlare to protect our site. We use PayPal to process payments. We use ByteHosting as our services provider.
You can find the privacy policies of these third-parties below:
Log Data
When you visit our site we collect logs which may include your IP address, browser, device, and usage of our site. We use these logs to improve our site and services. We may also use these logs to protect our site from attacks. These logs are also used for the purpose of debugging, and to improve site performance. While this information alone may not be personal information, it may be possible to identify you from this information when combined with other information.
Child Privacy
We do not knowingly collect information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at
[email protected], and confirm that you are the parent or guardian of the child. We will delete the information of the child if we find that they have provided us with personal information.
Cookies
We use cookies to improve your experience on our site. We use cookies to remember your preferences and to improve site performance. We also use cookies to track your usage of our site. You can disable cookies in your browser settings, but this may affect your experience on our site.
Access to Your Data
Under GDPR you have the right to access the data that we hold about you, you also have the right to request that we delete your data, however if you have an active service with us we may not be able to delete your data. You can contact us at
[email protected] to request access to your data or to request that we delete your data.
Our service provider, ByteHosting, is required under the German Data Protection Act to provide you with a copy of your data if you request it. You can contact the ByteHosting Legal Team to request a copy of your data. You can find ByteHosting's website here:
https://bytehosting.cloud.
Changes to This Policy
We may change this policy at any time, updates to this policy will be announced in our Discord server and the updated time will be shown at the top of this page.
How Long We Keep Your Data
We keep your data for as long as you have an active service with us, and for a period of time after you terminate your service with us. We may also keep your data for a period of time after you request that we delete your data. We keep your data for the purpose of providing you with our services, and for the purpose of protecting our site and services from attacks. We delete all data after the retention period has expired, which is 30 days after you terminate your service with us.
Controlling Your Data
You always have the right to withold your data from us, however if you do this we may not be able to provide you with our services. You can contact us at
[email protected] for more information about controlling your data. If you provide us with fake information, then we may terminate your service and delete your data.
